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Quality Assurance Program


Problem Resolution
Quality Control establishes the safeguards that prevent some, if not all inherent problems from occurring. ID’s Quality Control personnel ensure the reliability of measurement data by performing scheduled and unscheduled inspections and audits, as well as reviews and analysis of customer survey results for trends. We will submit records and reports directly to project and program management and post them on the Seaport-e Virtual PMO portal. Furthermore, we will implement surveillance methods to ascertain that ID is performing the services satisfactorily as they relate directly to critical performance objectives. These standards may be in the form of work packages that include instructions, procedures, and control directives.

ID’s process includes a management alert and reporting system for each performance objective. We understand the necessity for timely, corrective action of any deficiency and will investigate any problems to identify their root cause and track the corrective actions associated with them. For each performance threshold, a control level will establish Yellow and Red Flag reporting and action:

Yellow Flag reports when measured performance is within 10% of threshold limits;
Red Flag reports when measured performance is within 5% of threshold limits.

Escalation
Escalation for Seaport-e customers adheres to the following sequence. Please note that the necessity of the Project and Task Manager functions will be determined at the issuance of the Task Order. Not all Task Orders will require both a Project and Task Manager and not all Task Orders will require even one of the two. The Program Manager, as well as our CEO, has an open-door policy that provides immediate senior-level problem resolution access.

  1. Task Manager(s): Task Managers will be responsible for the management, supervision, reporting and documentation of all activities and personnel within their respective task assignments, including coordinating activities, monitoring performance, scheduling and escalation of all noncompliant activities to the Project Manager. They will take on the role of ensuring that best practices are performed and will stay abreast of industry developments within their area.
  2. Project Manager(s): Project Managers will be responsible for project reporting, budget, quality, metrics and performance. The Project Managers will also maintain a roster of cross-trained staff for critical functions.
  3. Program Manager: The Program Manager will serve as the primary liaison and central point of contact for the Navy. As shown, there are no unnecessary layers of management or hierarchy to the executive level; he/she will be responsible for coordinating the management of all work performed under this contract. This individual is vested with the authority to make immediate decisions and control the infrastructure and resources.
  4. Quality Control Officer: As an ISO-certified contractor, Mr. Steve Dempsey, plays an integral part of our program and project management. In concert with ISO guidelines, Mr. Dempsey will serve as an independent reporter of quality assurance, reporting to the Program Manager and not the Project Manager(s). We are pleased to propose a seasoned QC Officer, who will be responsible for the collection and reporting of metrics and the monitoring of activities, in addition to serving as a repository for such documentation. Mr. Dempsey will escalate noncompliance issues and report trend identification and analyses.
  5. ID CEO: Selecting ID provides the Navy with value in our streamlined organization and direct hands-on top management participation. Corporate responsibility for our management rests directly with Mr. Harry Martin, CEO. He will be available at all times to contribute to the Navy and task order progress.